Help Desk Support

KBR, Inc.•San Diego, CA

1d•$67,000 - $91,000•Onsite

About The Position

KBR’s Mission Engineering Division delivers complex technical solutions and expert support to the U.S. Department of War, specializing in modeling and simulation, cyber transformation, air vehicle mission integration, and lifecycle support. As a trusted partner with a proven history in mission technology, KBR collaborates closely with clients to develop innovative and effective solutions. With a strong ethical framework, KBR prioritizes data security, privacy, and responsible information management to ensure mission success. KBR is seeking a Help Desk Support professional/analyst to support the U.S. Navy’s MEASURE/METCAL program at Naval Air Station North Island in Coronado, CA / San Diego, CA. This role combines application support, data analysis, and Tier II help desk responsibilities, with a strong focus on reporting, database performance, and system reliability. The position supports Oracle-based and web-based applications, where the individual will analyze data, fulfill ad hoc reporting requests, and troubleshoot system and data issues impacting users. This role also partners closely with infrastructure and development teams to support system enhancements, data exchange, and overall application performance. It is a highly collaborative, onsite position ideal for someone who enjoys working with data, solving technical problems, and directly supporting end users in a mission-driven environment.

Requirements

U.S. Citizenship required; Secret clearance or ability to obtain & maintain
Bachelors + 1 year of experience, OR AA/AS & 5+ years of experience, OR High School Diploma & 9+ years of experience.
Experience should be in help desk support, application support, or IT support environment

Nice To Haves

Experience supporting Navy or DoD programs
Experience with Oracle databases, PL/SQL, or database reporting tools
Familiarity with scripting languages such as Python
Experience supporting data integration, replication, or DevOps-related activities

Responsibilities

Provide application and process support for Oracle-based and web-based systems, ensuring data accuracy, system availability, and reliable performance
Analyze and review technical and operational data to support reporting requirements, ad hoc data requests, and program-level decision making
Develop and execute SQL queries and scripts to generate reports, validate data, and support ongoing analysis efforts
Perform database and application analysis to identify data discrepancies, troubleshoot issues, and implement corrective actions
Support data replication, exchange services, and system interfaces to maintain consistency across environments
Execute established support processes and policies while assisting in improving workflows and reporting efficiency
Serve as a liaison between end users, infrastructure teams, and developers to resolve system issues and support enhancements
Develop and maintain user documentation and standard operating procedures (SOPs) to support system use and process consistency
Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting
Assist with ongoing system improvements, including exposure to PHP scripting, CSS, and Oracle PL/SQL for reporting and analysis