Help Desk Support

KBR•San Diego, CA

1d•Onsite

About The Position

KBR's Mission Engineering Division provides advanced technical solutions and support to the U.S. Department of War, focusing on areas like modeling and simulation, cyber transformation, and air vehicle mission integration. KBR is seeking a Help Desk Support professional to join the U.S. Navy’s MEASURE/METCAL program at Naval Air Station North Island in Coronado, CA / San Diego, CA. This role involves application support, data analysis, and Tier II help desk duties, with an emphasis on reporting, database performance, and system reliability. The position supports Oracle-based and web-based applications, requiring the analysis of data, fulfillment of ad hoc reporting requests, and troubleshooting of system and data issues. Collaboration with infrastructure and development teams is key for system enhancements, data exchange, and application performance. This is an onsite role for individuals who enjoy working with data, solving technical problems, and supporting end users in a mission-critical environment.

Requirements

U.S. Citizenship required
Secret clearance or ability to obtain & maintain
Bachelors + 1 year of experience, OR AA/AS & 5+ years of experience, OR High School Diploma & 9+ years of experience
Experience in help desk support, application support, or IT support environment

Nice To Haves

Experience supporting Navy or DoD programs
Experience with Oracle databases, PL/SQL, or database reporting tools
Familiarity with scripting languages such as Python
Experience supporting data integration, replication, or DevOps-related activities

Responsibilities

Provide application and process support for Oracle-based and web-based systems, ensuring data accuracy, system availability, and reliable performance
Analyze and review technical and operational data to support reporting requirements, ad hoc data requests, and program-level decision making
Develop and execute SQL queries and scripts to generate reports, validate data, and support ongoing analysis efforts
Perform database and application analysis to identify data discrepancies, troubleshoot issues, and implement corrective actions
Support data replication, exchange services, and system interfaces to maintain consistency across environments
Execute established support processes and policies while assisting in improving workflows and reporting efficiency
Serve as a liaison between end users, infrastructure teams, and developers to resolve system issues and support enhancements
Develop and maintain user documentation and standard operating procedures (SOPs) to support system use and process consistency
Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting
Assist with ongoing system improvements, including exposure to PHP scripting, CSS, and Oracle PL/SQL for reporting and analysis