Help Desk Support Technician
ODL•Zeeland, MI
•Onsite
About The Position
This position serves as the initial point of contact for troubleshooting all I.T. user support issues. You will be a member of a team whose responsibilities include processing support tickets with priority-based responses and routing to appropriate groups where necessary. Support tasks include support of desktop computers, tablets, printers and mobile devices; Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic technical documentation and knowledge articles.
Requirements
- Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience.
- Strong Service Attitude
- Experience in supporting Windows, Mobile and Printing devices.
- Understanding of network basics including cabling and IP addressing.
- Excellent oral and written communication skills.
Nice To Haves
- Customer Service Mindset based upon customer satisfaction through professional communication.
- Spanish speaking is a plus.
Responsibilities
- Processing support tickets with priority-based responses and routing to appropriate groups where necessary.
- Support of desktop computers, tablets, printers and mobile devices.
- Office 365 application support.
- Support of audio-visual equipment within our meeting rooms.
- Creating basic technical documentation and knowledge articles.
- Respond to and diagnose problems including problem recognition, research, isolation, and resolution steps.
- Setup of new users across various applications such as Oracle and Office 365.
- Configuration deployment using Microsoft Endpoint Manager (Intune).
- Creation and updating of technical documentation.
- Remotely supporting customers and using a ticket-based system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
