Help Desk Support Technician

ODL, Inc • Zeeland, MI

7d • Onsite

About The Position

This position serves as the initial point of contact for troubleshooting all I.T. user support issues. You will be a member of a team whose responsibilities include processing support tickets with priority-based responses and routing to appropriate groups where necessary. Support tasks include support of desktop computers, tablets, printers and mobile devices; Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic technical documentation and knowledge articles.

Requirements

• Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience.
• Strong Service Attitude

Nice To Haves

• Customer Service Mindset based upon customer satisfaction through professional communication.
• Respond to and diagnose problems including problem recognition, research, isolation, and resolution steps.
• Experience in supporting Windows, Mobile and Printing devices.
• Setup of new users across our various applications such as Oracle and Office 365.
• Configuration deployment using Microsoft Endpoint Manager (Intune).
• Understanding of network basics including cabling and IP addressing.
• Creation and updating of technical documentation.
• Experience of remotely supporting customers and using a ticket-based system.
• Excellent oral and written communication skills.
• Spanish speaking is a plus.

Responsibilities

• Processing support tickets with priority-based responses.
• Routing tickets to appropriate groups where necessary.
• Supporting desktop computers, tablets, printers, and mobile devices.
• Providing Office 365 application support.
• Supporting audio-visual equipment within meeting rooms.
• Creating basic technical documentation and knowledge articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree