IT Help Desk Support Analyst

Alliance Catholic Credit Union • Farmington Hills, MI

21h • Onsite

About The Position

Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location.

Requirements

• Associate degree in Computer Science or related field and/or 2-4 years in IT support or help desk environment
• Strong knowledge of Microsoft Office applications

Nice To Haves

• Approachable team player with a personable and professional demeanor
• Desire to learn and driven to achieve outstanding results---accurately and efficiently.

Responsibilities

• Serve as the primary point of contact for all IT support requests via ticketing system, phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, network, and system issues promptly and professionally.
• Perform new user setup, password resets, profile updates, access changes, and account provisioning.
• Install, configure, test, and maintain software applications and workstation equipment.
• Support deployment of patches, updates, installations, and workstation lifecycle management.
• Support the implementation of cybersecurity, audit, and regulatory controls.
• Maintain accurate documentation for systems, processes, and procedures.

Benefits

• health
• dental
• vision
• 401k
• life
• AD&D
• short and long-term disability
• FSA
• tuition reimbursement
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree