IT Help Desk Analyst

Aston Carter•Fargo, ND

5d•$20 - $25•Onsite

About The Position

Are you passionate about technology and helping others solve problems? We're seeking an IT Help Desk Analyst to provide frontline technical support for internal employees across the organization. This is an excellent opportunity for someone with customer service and technical support experience who enjoys troubleshooting, learning new technologies, and delivering exceptional support. In this role, you'll be the first point of contact for IT-related issues, helping employees stay connected and productive while gaining hands-on experience with networking, Active Directory, Microsoft technologies, and enterprise support environments.

Requirements

At least 1 year of experience providing technical support, help desk support, or IT-focused customer service.
Strong customer service and communication skills.
Ability to diagnose and resolve basic technical issues.
Strong attention to detail and documentation skills.
Comfortable supporting users over the phone and through email.

Nice To Haves

Experience with Active Directory.
Exposure to Microsoft Azure.
Basic PowerShell scripting experience.
Familiarity with networking concepts and troubleshooting connectivity issues.

Responsibilities

Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
Troubleshoot network connectivity and internet outage issues.
Coordinate with internet and circuit providers to open and manage service tickets.
Set up, configure, maintain, and remove voicemail accounts.
Document support requests, troubleshooting steps, and resolutions accurately.
Escalate more complex issues to appropriate teams when necessary.
Deliver outstanding customer service while resolving technical issues efficiently.