IT Help Desk Analyst – Associate
BHS•Kentucky - Work from Home, KY
•Remote
About The Position
Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.
Requirements
- Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
Nice To Haves
- Prior healthcare support or healthcare customer support position preferred.
- Prior customer service experience preferred.
- Experience working in a healthcare setting preferred.
- Experience working in a customer service role preferred.
Responsibilities
- Provide software, hardware, and network troubleshooting and problem resolution to all BHS entities.
- Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment.
- Clearly communicate solutions in a user-friendly, professional manner.
- Escalate issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
