Help Desk Analyst - Medical Marijuana
About The Position
The Medical Marijuana Help Desk Support Analyst provides support to callers using Pennsylvania’s Medical Marijuana program. The role involves discussing technical concerns with medical marijuana patients and caregivers, diagnosing issues, and using available resources to provide helpful, professional solutions or next steps. Calls are documented in a web-based ticketing system. This is a full-time hybrid position, working 40 hours per week in an office or remotely depending on shift. Office locations are in downtown Philadelphia and Wyomissing, Pennsylvania. Available schedules include 7:00 AM–3:30 PM or 12:30 PM–9:00 PM, Monday through Friday, with weekend availability; the posting also states schedules operate Monday through Sunday with two days off during the week. Contract hours of operation are 7:00 AM–9:00 PM.
Requirements
- Outgoing, friendly, and professional manner.
- Helpful and empathetic personality.
- Clear speaking voice and fluency in English.
- Aptitude for computers and web applications.
- Ability to adjust to frequently changing processes and resources.
- Comply with the Federal Vaccine mandate.
Responsibilities
- Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
- Use a knowledgebase and other resources to offer solutions or recommended next steps.
- Document calls, including steps taken, in a web-based ticketing system.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
