IT Help Desk Support

Fincantieri Marine Group • Marinette, WI

1d • Hybrid

About The Position

The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management. Domestic travel may be required.

Requirements

• Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
• Experience working within an IT ticketing system (ServiceNow preferred)
• Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
• Must have strong Microsoft Office Suite computer skills
• Must have strong organizational, time management, written and verbal communication skills
• Must have ability to maintain confidentiality and a professional demeanor
• Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness
• Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
• Two Years of IT Help Desk or IT Support Services environment experience preferred
• Have or are willing to obtain A+ certification

Nice To Haves

• ServiceNow preferred
• Two Years of IT Help Desk or IT Support Services environment experience preferred
• Have or are willing to obtain A+ certification

Responsibilities

• Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues.
• Utilize Service Now - help desk ticket tracking system
• Manage and resolve incidents by tracking and documenting tickets in an ITSM system
• Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
• Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level