Help Desk / Field Support Technician

E Logic • Woonsocket, RI

11h • Onsite

About The Position

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participation in 24x7x365 emergency threat responses and critical incident resolution pipelines. The primary location will be at 679 Social Street, Woonsocket, RI 02895. This role is part of a proposal for Woonsocket Housing Authority ("WHA"). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.

Requirements

• 2-4 years of technical experience in an enterprise endpoint support or field technician role.
• Deep familiarity with Windows 10/11 environments, active directory endpoint structure, and basic mobile OS (iOS/Android) configuration.

Nice To Haves

• CompTIA A+
• Microsoft 365 Certified: Fundamentals
• Familiarity with basic server virtualization concepts (Hyper-V environments)
• Prior experience or exposure to housing management systems (such as Yardi) is a plus.

Responsibilities

• Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktop workstations, laptops, and peripheral hardware.
• Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line-of-business software.
• Support, configure, and secure corporate Android, Apple iPhone, and iPad mobile endpoint devices.
• Utilize Splashtop remote access tools to securely administer, diagnose, and resolve technical issues for on-site and remote staff.
• Relocate, install, configure, and maintain network-connected computing assets, local printers, and peripheral equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed