Help Desk Support Technican
NEW HOPE CAROLINAS INC•Rock Hill, SC
•Onsite
About The Position
The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support for hardware, software, account access, and basic network issues while ensuring minimal disruption to daily operations and client care services.
Requirements
- Must be at least 21 years of age.
- Relevant degree or certifications in Information Technology, Computer Science, Cybersecurity, or related field or equivalent experience required.
- 5+ years of advanced systems administration or infrastructure support experience.
- Ability to pass required background checks, drug screening and any state-mandate employment clearances.
Nice To Haves
- Strong analytical and troubleshooting abilities.
- Experience supporting healthcare or behavioral health organizations.
- Experience with Microsoft Azure, Microsoft 365 administration, virtualization, and cybersecurity tools.
- Knowledge of HIPAA compliance and healthcare IT security requirements.
Responsibilities
- Serve as the highest level of escalation for complex technical and infrastructure issues.
- Maintain and optimize server, network, cloud, and cybersecurity environments.
- Administer Microsoft 365, Azure, Support Barracuda disaster recovery systems.
- Monitor system health, security alerts, and infrastructure performance.
- Help with incident response efforts for critical outages, cybersecurity threats, and operational disruptions.
- Support server environments, virtualization platforms, storage systems, and network infrastructure.
- Maintain IT standards, procedures, documentation, and disaster recovery plans.
- Participate in IT strategic planning, budgeting, and technology improvement initiatives.
- Conduct security assessments, vulnerability remediation, and compliance monitoring activities.
- Provide technical leadership and mentorship to Help Desk I and II staff.
- Implement automation and process improvements to enhance operational efficiency.
- Ensure compliance with HIPAA, Joint Commission, and organizational cybersecurity policies.
- Maintain Microsoft Active Directory users, Groups, Policies and share folders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
