Help Desk Support Specailist

NexForm • Battle Creek, MI

4d • Onsite

About The Position

The Help Desk Support Specialist is responsible for providing first-level technical support to employees at the facility. This position ensures the efficient operation of computer systems, hardware, software, printers, mobile devices, and other technology resources by troubleshooting issues, resolving service requests, and coordinating with corporate IT and third-party vendors when necessary. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment.

Requirements

• 2-5 Years of help desk or desktop support experience
• Experience supporting Windows operating systems and Microsoft Office applications

Nice To Haves

• Associate degree in Information Technology, Computer Science, or related field preferred
• Experience in a manufacturing environment preferred
• Experience with Active Directory, Microsoft 365, and ticketing systems is preferred

Responsibilities

• Serve as the primary IT support contact for all employees at the facility.
• Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
• Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
• Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
• Set up technology for new hires, including computers, user accounts, phones, and system access.
• Assist with employee onboarding and offboarding by provisioning and recovering IT equipment.
• Perform routine hardware replacements, software installations, and system updates.
• Maintain inventory of IT equipment and technology assets.
• Document support requests, resolutions, and recurring issues within the help desk system.
• Coordinate with corporate IT and external vendors to escalate complex technical issues.
• Support conference room technology, audiovisual equipment, and meeting setup.
• Assist with basic network troubleshooting and connectivity issues.
• Ensure compliance with company cybersecurity policies and assist with security best practices.
• Maintain confidentiality of company information and employee data.
• Participate in disaster recovery and business continuity activities as needed.
• Perform other duties as assigned.

Benefits

• medical
• dental
• vision
• Rx
• life insurance
• disability coverage
• 401K and company match
• paid holidays
• tuition reimbursement eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree