Help Desk Support Specialist
FIRSTNET GLOBAL LLC•Atlanta, GA
About The Position
The Help Desk Support Specialist provides online and desk-side help desk services to users, identifying and resolving IT operational issues. The role supports end-user systems and handles incident, problem, and request tickets. It also involves documenting service procedures and system or application operations, maintaining workstations and agency IT systems, installing and supporting printers, and producing KPI reports.
Requirements
- Experience designing, installing, and supporting workstations and IT environments that include Windows Server 2008–2012, Windows workstations, LAN, VPN, Office 365 E5, Microsoft SharePoint, Active Directory, VOIP, and business and custom applications.
- Experience installing and supporting one or more recent Microsoft enterprise-level products, such as Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, the System Center suite, or SharePoint 2010 or newer.
Responsibilities
- Provide online and desk-side help desk services to identify and resolve IT operational issues.
- Provide end-user support for incident, problem, and request tickets involving end-user systems, including business and custom applications and devices.
- Document service procedures for resolutions.
- Design, install, and support workstations and agency IT systems.
- Install and support enterprise-level Microsoft products.
- Perform printer installations and toner replacement.
- Proactively provide KPI reports and documentation on systems and application operations using Microsoft Office.
Benefits
- 401(k)
- Company parties
- Competitive salary
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
