Help Desk Support

TEKsystems • Beloit, WI

1d • $19 - $21 • Hybrid

About The Position

We are seeking a customer-focused Help Desk Support Technician in Beloit, WI. This role serves as the first point of contact for users experiencing technical issues and is responsible for providing Tier 1 support primarily over the phone. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service.

Requirements

• 1+ years of Help Desk, Service Desk, or Technical Support experience.
• Basic experience with Active Directory administration.
• Experience supporting Windows-based environments.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer service-oriented mindset with the ability to support users of varying technical skill levels.
• Experience working with ticketing systems and documenting support incidents.

Nice To Haves

• Experience supporting Office 365 environments.
• Knowledge of desktop deployments and device setup.
• Experience supporting printers, mobile devices, and networking fundamentals.
• Familiarity with hardware and software troubleshooting in enterprise environments.

Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve common hardware, software, and connectivity issues.
• Support users with Active Directory account management, including password resets, account unlocks, and basic user administration.
• Diagnose and escalate complex issues to higher-level support teams when necessary.
• Assist with printer troubleshooting, desktop support, and peripheral device issues.
• Support mobile devices, Office 365 applications, Windows operating systems, and related technologies.
• Respond to network-related issues and coordinate with infrastructure teams when outages or connectivity problems occur.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Maintain a high level of customer satisfaction by providing professional and timely support.
• Follow established service desk procedures, SLAs, and escalation paths.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed