Help Desk Support Jobs

About The Position

Requirements

• Bachelors degree in information technology-related field or equivalent experience required
• 6 years of relevant IT experience required
• Demonstrated experience in troubleshooting, repair, and maintenance of technology including hardware and software
• Knowledge of current network system architectures and basic networking required
• Strong communications skills, both written and verbal; comfortable communicating with co-workers, and management.
• Proven ability to prioritize multiple tasks/projects and meet strict deadlines
• Ability to work independently and as part of a cooperative work team
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Nice To Haves

• Ability to actively listen, provide friendly service, and demonstrate patience
• Excellent problem-solving skills and high attention to detail
• Technology troubleshooting, repair, and maintenance

Responsibilities

• Deliver end user support for all LAN/WAN based applications in professional, courteous manner.
• Document all support tickets and resolutions in Help Desk system.
• Configure workstations, printers, and other equipment, meeting the expectations of end user needs.
• Work rotational night/weekend on-call; respond to calls and contact appropriate personnel in event of emergency.
• Coordinate hardware and software procurement, invoicing, and inventory management; work with IT team and existing vendors as appropriate.
• Establish and maintain control of computer and software asset inventory.
• Assist IT management with all aspects of budget including planning, input, and tracking.
• Assist with management of special projects to add to or improve technology suite as directed by Information Technology Support management.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members