Support 2: Information Technology Help Desk
Pima Community College District•Tucson, AZ
•Onsite
About The Position
The Information Technology Help Desk Support 2 performs skilled technical level work and duties for multiple site locations in the area of information technology. The role supports college systems and programming, troubleshoots computer software and hardware, performs maintenance and repair of computer software, hardware, and peripherals, administers and maintains network workstations, and maintains an active inventory system for campus technology hardware.
Requirements
- High school diploma or GED
- One to three years of related experience
- Valid Arizona driver’s license
- An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job
Nice To Haves
- Vocational or technical training in Computer Science, Informational Technology, or a closely related field of study
Responsibilities
- Provides information, guidance and direction to College employees on technology systems, techniques, applications, utilities, operation, and uses of computer hardware, software and other related equipment
- Delivers direction on processes and procedures; schedules activities; and monitors workflow
- Installs, maintains, repairs, and upgrades computers, peripherals, and classroom technology for daily use; maintains networking of computers and peripherals
- Utilizes enterprise tools such as software management, image deployment, mobile device management, security management, and other server-based tools to manage the campus IT environment
- Operates or administers servers, computer workstations; ensures back-up procedures and security measures are followed, configures users, and performs installations and upgrades
- Contacts service contractors for major hardware malfunctions; schedules and oversees regular computer preventive maintenance
- Works with staff and other College departments to develop and document methods and processes to improve product quality and client satisfaction
- Maintains records of work activities and documents recurring, difficult or complex problems
- Responds to phone calls, emails, and in person requests for any I.T. related assistance and problem solves for a quick resolution
- Compiles data, prepares and reviews a variety of reports; identifies trends; recommends solutions and resources
- Performs all other duties and responsibilities as assigned or directed by the supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
