Health Specialist Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent program.
• At least 2 years of experience in a medical office with 4 or more providers.
• Excellent written and verbal communication skills.
• Proficient computer skills, which may include Microsoft Office and/or Google Suite.

Responsibilities

• Perform Medical Office Specialist duties approximately 85% of the time.
• Promote patient satisfaction through helpful, courteous interactions; greet patients and visitors promptly and communicate potential satisfaction issues to leaders.
• Manage patient check-in and check-out.
• Obtain and verify demographic information and insurance eligibility, including date-stamping or copying insurance cards as needed.
• Collect copayments and applicable balances and reconcile payments for accurate daily bank deposits; sign and date completed daily payment receipts.
• Ensure appropriate referrals are obtained and patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
• Accurately enter patient demographic information in the EMR and, depending on specialty, download specific health data into the EMR.
• Assist patients with e-check-in, iPads, kiosks, and other processes as needed.
• Monitor and address EMR workflow needs, including scheduling, cancellations, registration errors, and referral information; escalate issues to support optimized provider scheduling.
• Receive and direct communications through the EMR, phone, email, RightFax, and other channels; resolve routine matters and escalate others promptly and appropriately.
• Review and distribute daily mail and prepare documents and reports as needed.
• Maintain patient confidentiality and follow up with peers to ensure tasks are completed and high-quality patient care is delivered.
• Review procedure preparation and instructions with patients as needed.
• Oversee front-end operational needs and escalate matters such as low office-supply inventory or peripheral equipment needs to the Practice Manager or designee.
• Review the daily schedule, work with the Supervisor or Manager to fill appointment slots, and monitor clinic flow.
• Serve as the location resource for clinical Epic documentation and communicate updates and changes to staff and physicians.
• Act as the point of contact for IT and equipment needs, resolving issues or escalating them as appropriate.
• Serve as the onsite point of contact for facility issues, escalating and following up until timely resolution.
• Cascade organizational communications as directed by leadership.
• Inform the leader of needs and place orders as directed and within budget guidelines; ensure item availability.
• Escalate staff concerns to the immediate leader and partner on next steps.
• Provide hands-on training to new hires.
• Oversee day-to-day completion of Environment of Care audit elements.
• Escalate concerns to leadership and report workplace injuries within 24 hours.
• Perform other duties or projects as assigned and adhere to HMH organizational competencies and standards of behavior.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Paid leave
• Tuition reimbursement
• Retirement benefits