Patient Access Associate Specialist - PRN

Ensemble Health Partners • Tyler, TX

14d • $17 - $18 • Onsite

About The Position

Ensemble is hiring a Patient Access Associate Specialist to perform admitting duties for patients receiving hospital services. The position supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements while providing compassionate, high-quality service to patients and colleagues.

The role handles patient registration and pre-registration, insurance verification, medical-necessity and compliance checks, physician orders, patient instructions, forms, and point-of-service collections. It also includes telephone switchboard duties and account auditing to help ensure accurate records, clean claims, and compliance with audit standards. The position is PRN and onsite at Ardent - UT Health Tyler in Tyler, Texas. Pay is $17.00–$18.15 per hour based on experience.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Obtain the CRCR certification within 6 months of hire; the company pays for it.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide compassionate customer service during patient and colleague interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, including offering payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare Important Message notices, Observation Forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when a test may not be covered, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement and professional development
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED