Patient Access Associate Specialist - PRN

Ensemble Health Partners • Johnson City, TN

10d • Onsite

About The Position

The Patient Access Associate Specialist supports patient registration and access processes within the healthcare revenue cycle. The role is an on-site, PRN position at Ballad - Franklin Woods Community Hospital in Johnson City, Tennessee. It serves as an initial point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, and communication. The position contributes to registration accuracy, point-of-service collections, and first-pass claim rates while maintaining data integrity, regulatory compliance, and a positive patient experience.

Responsibilities include registering and preregistering patients; gathering and verifying demographic and insurance information; reviewing eligibility and medical necessity; processing physician orders; explaining and distributing required forms and patient education documents; obtaining signatures; and collecting patient balances. The specialist also handles telephone calls, audits accounts and forms, corrects account issues, and provides statistical data to Patient Access leadership. The role requires a high school diploma or GED and at least one year of customer service experience. CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.
• Must be able to work on-site at Ballad - Franklin Woods Community Hospital in Johnson City, Tennessee.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, gather insurance information, and process physician orders while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and interacting compassionately.
• Meet assigned point-of-service collection goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts belonging to other employees, departments, and facilities.
• Audit accounts and ensure forms are completed accurately and on time; provide statistical data to Patient Access leadership.
• Pre-register patient accounts and make inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other designated forms and pamphlets.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support collections and billing.
• Screen medical necessity using ABN software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Maintain accurate documentation and support registration accuracy, regulatory compliance, and a positive patient experience.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED