Patient Access Associate Specialist - PRN

Ensemble Health Partners • Greeneville, TN

11d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist supports patient registration and access processes at an onsite healthcare facility. The role helps ensure data integrity, regulatory compliance, and a positive patient experience while contributing to revenue cycle measures such as registration accuracy, point-of-service collections, and first-pass claim rates. It serves as an initial point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, and communication.

This PRN position is onsite at Ballad - Greeneville Community Hospital in Greeneville, Tennessee. The posted pay range is $17.00–$18.15 per hour, based on experience. CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable.
• Follow policies and provide compassionate customer service during patient interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities; audit accounts, ensure forms are accurately and promptly completed to audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities; and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and applicable forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED