Patient Access Associate Specialist - PRN

Ensemble Health Partners • Greeneville, TN

10d • Onsite

About The Position

The Patient Access Associate Specialist manages patient registration and access processes within the healthcare revenue cycle. The role supports data integrity, regulatory compliance, a positive patient experience, and revenue cycle performance, including registration accuracy, point-of-service collections, and first-pass claim rates. It serves as an on-site first point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, and communication.

This PRN position is on-site at Ballad - Greeneville Community Hospital in Greeneville, Tennessee. The stated pay range is $17.00–$18.15 per hour, based on experience. The role is described as an entry-level career opportunity.

Requirements

• At least 1 year of customer service experience.
• Be inquisitive and open to innovation, including AI, to explore improved processes and ways to reduce friction and improve patient and client experiences.
• High school diploma or GED.
• Obtain CRCR certification within 6 months of hire; the company pays for the certification.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, and receive and process physician orders while using an overlay tool and providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service collection goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, or facilities.
• Audit accounts, ensure required forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including offering payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Tuition reimbursement.
• Professional certification relevant to the associate’s field.
• Quarterly and annual incentive programs.
• Bonus incentives.
• Career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED