Patient Access Associate Specialist - PRN

Ensemble Health Partners • Athens, TX

12d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist performs admitting and patient access duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. This is a PRN, onsite position at Ardent - UT Health Athens in Athens, Texas, with pay of $17.00–$18.15 per hour based on experience.

The role includes patient registration and pre-registration, assigning accurate medical record numbers, checking medical necessity and compliance, obtaining demographic and insurance information, receiving and processing physician orders, explaining forms and instructions, and collecting patient payments. The specialist reviews insurance eligibility and benefits, supports accurate billing and clean claims, uses ABN software to inform eligible Medicare patients about potential non-payment, and distributes and documents required forms. The position also involves telephone switchboard duties, account auditing and reporting, and delivering compassionate customer service to patients, clients, and colleagues.

CRCR certification is required within six months of hire and is company paid. The posting also describes paid certifications, tuition reimbursement, comprehensive benefits, career advancement, and incentive programs.

Requirements

• At least 1 year of customer service experience.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• High school diploma or GED required.
• CRCR certification required within 6 months of hire; the company pays for the certification.
• Must be able to work onsite at Ardent - UT Health Athens in Athens, Texas.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use the overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide customer service with appropriate compassion during telephone and other interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts for other employees, departments, and facilities.
• Conduct account audits, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent for treatment forms, obtain necessary signatures and witness names, and explain and distribute patient education documents and required forms.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using ABN software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Company-paid CRCR certification
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement and professional development
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED