Patient Access Associate Specialist - PRN

Ensemble Health Partners • Luray, VA

12d • Onsite

About The Position

The Patient Access Associate Specialist performs admitting duties for patients receiving services at Valley Page Memorial Hospital. This onsite role supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements while providing compassionate, high-quality customer service. Responsibilities include patient registration and pre-registration, verifying patient and insurance information, collecting payments, processing physician orders, explaining and distributing required forms, and supporting accurate account documentation and billing processes. The role also includes telephone switchboard duties, account audits, and meeting assigned point-of-service goals. The position is an entry-level career opportunity and pays $17.00–$18.15 per hour based on experience.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.
• CRCR certification required within 6 months of hire; company paid.
• Must be able to work onsite at Valley Page Memorial Hospital in Luray, Virginia.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and offer payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED