Patient Access Associate Specialist

Ensemble Health Partners • Warren, OH

2d • $17 - $18 • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist to perform admitting and patient access duties for patients receiving hospital services. The role is onsite at Mercy - St Joseph Warren Hospital in Warren, Ohio, and requires working within the organization’s policies, processes, mission, goals, and regulatory compliance requirements. The position pays $17.00–$18.15 per hour, based on experience.

The associate supports patient registration and pre-registration, verifies and records patient and insurance information, processes physician orders, completes compliance and medical-necessity checks, and provides patient instructions and education. The role also involves collecting point-of-service payments and past-due balances, explaining and obtaining signatures on forms, handling calls through the telephone switchboard, and auditing accounts and documentation for accuracy. Associates are expected to provide compassionate, high-quality service and remain open to innovation, including AI, to improve processes and patient and client experiences. CRCR certification is required within six months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; the company pays for the certification.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Mercy - St Joseph Warren Hospital in Warren, Ohio.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, including compassionate handling of incoming, outgoing, and inter-office calls through the telephone switchboard.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts and ensure forms are completed accurately and on time.
• Provide statistical audit data to Patient Access leadership.
• Pre-register patient accounts, including obtaining demographic, insurance, and other patient information through inbound and outbound calls.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent for treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Company-paid certification
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED