Patient Access Associate Specialist

Ensemble Health Partners • Tyler, TX

12h • Onsite

About The Position

This entry-level onsite position at Ardent - UT Health North Campus in Tyler, Texas, performs admitting and patient access duties for patients receiving hospital services. The role supports the organization’s mission, goals, regulatory compliance requirements, and standardized policies and processes while providing compassionate, high-quality customer service. Responsibilities include patient registration and pre-registration, insurance and medical necessity checks, point-of-service collections, handling patient documentation, and assisting with clean claims and account accuracy. The position pays $17.00–$18.15 per hour based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must obtain CRCR certification within 6 months of hire; the company pays for the certification.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Ardent - UT Health North Campus in Tyler, Texas.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts belonging to other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Discuss patient financial liabilities, collect point-of-service payments and past-due balances, and explain payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness the signer’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when a test may not be covered, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED