Patient Access Associate Specialist

Ensemble Health Partners • Lancaster, OH

1d • Onsite

About The Position

The Patient Access Associate Specialist supports patient registration and access processes in the healthcare revenue cycle. The role serves as an onsite first point of contact for patients and helps ensure accurate data, regulatory compliance, positive patient experiences, and revenue cycle performance. Responsibilities include registration, pre-registration, insurance and eligibility review, medical necessity screening, patient communications, point-of-service collections, form completion, account auditing, and switchboard operations. The position is onsite at Fairfield Medical Center in Lancaster, Ohio, and pays $17.00–$18.15 per hour based on experience. CRCR certification is required within six months of hire and is company paid.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• CRCR certification required within six months of hire; company paid.

Responsibilities

• Assign accurate medical record numbers (MRNs) and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service collection goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including calling patients to obtain demographic, insurance, and other information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent for treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and applicable forms, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and forms for future services.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Company-paid CRCR certification
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development and career advancement
• Quarterly and annual incentive programs
• Professional certification relevant to the associate’s field

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED