Patient Access Associate Specialist

Ensemble Health Partners • Fairfield, OH

7d • $17 - $18 • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist for an onsite role at Mercy - Fairfield Hospital in Fairfield, Ohio. The position performs admitting and patient access duties for hospital patients while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role involves moving from room to room and pushing a 10-pound mobile computer station throughout the shift.

Responsibilities include registering and pre-registering patients, verifying insurance and medical necessity, collecting patient financial information and payments, processing physician orders, explaining and obtaining signatures on consent and patient education forms, and providing customer service. The position also uses account auditing and reporting systems, conducts account audits, and operates the telephone switchboard as applicable. The schedule is full-time, 6:30 a.m. to 4:00 p.m., with weekend and holiday rotation required. Pay is $17.00–$18.15 per hour, based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• CRCR certification required within 6 months of hire; company paid.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are corrected; conduct audits, confirm forms are complete and accurate on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts and make inbound or outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures and witness names, and explain and distribute patient education documents and other designated forms and pamphlets.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute and document ABNs as appropriate.
• Adhere to organizational policies and provide compassionate, excellent customer service.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED