Patient Access Associate Specialist

Ensemble Health Partners • Fairfield, OH

7d • $17 - $18 • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist to perform admitting and patient access duties for patients receiving hospital services. The role supports the organization’s mission, policies, processes, and regulatory compliance requirements while providing compassionate, high-quality customer service. The work is onsite at Mercy - Fairfield Hospital in Fairfield, Ohio. It is a full-time third-shift position, scheduled 7 p.m.–7:30 a.m., with weekend and holiday rotation required. The position involves walking from room to room and pushing a 10-pound mobile computer station throughout the shift. Pay is $17.00–$18.15 per hour, based on experience.

The role includes registering and pre-registering patients, gathering demographic and insurance information, processing physician orders, explaining forms and instructions, collecting payments, and supporting accurate insurance verification and billing. The associate also handles telephone switchboard duties, performs account audits, and uses quality and reporting systems to support accurate, timely accounts and excellent patient experiences.

CRCR certification is required within six months of hire and is company-paid. The posting describes comprehensive benefits, paid certifications, tuition reimbursement, career advancement opportunities, and quarterly and annual incentive programs.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide compassionate customer service during interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, Observation Forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible test nonpayment, distribute ABNs when appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Company-paid CRCR certification and paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED