Patient Access Associate Specialist

Ensemble Health Partners • Cincinnati, OH

7d • $17 - $18 • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist to perform admitting and patient access duties for patients receiving hospital services at Mercy - The Jewish Hospital in Cincinnati, Ohio. This is an onsite, full-time third-shift role with weekend and holiday rotation. The position involves walking from room to room and pushing a 10-pound mobile computer station throughout the shift.

The specialist performs patient registration and admission functions in line with organizational policies, regulatory requirements, and the organization’s mission. Duties include collecting and verifying patient and insurance information, supporting compliant medical necessity screening, explaining and distributing required documents, obtaining signatures, and collecting payments. The role also includes telephone switchboard operations, pre-registration, account audits, and accurate documentation. Excellent, compassionate customer service is expected.

Pay is $17.00–$18.15 per hour, based on experience. The role requires a high school diploma or GED and CRCR certification within six months of hire; the company pays for the certification. The posting describes the opportunity as entry level and offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift.
• Must reside and be authorized to work within the United States.

Nice To Haves

• One or more years of customer service experience.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow organizational policies and provide compassionate customer service in patient and caller interactions.
• Meet assigned point-of-service goals.
• Use the quality auditing and reporting system to identify and correct accounts, including accounts associated with other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; communicate patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; explain and distribute patient education documents and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification and paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED