PT/PRN Mental Health Administrative Support Specialist
About The Position
Trusted Results Therapy Group is seeking a friendly, professional, and highly organized Part-Time/PRN Mental Health Administrative Support Specialist to support the smooth operation of its mental health practice. The role serves as a first point of contact for clients and visitors and supports staff continuity, operational excellence, and a positive client and employee experience. The position is based at the North Charleston office. It includes one guaranteed shift each week, with rotating Saturdays, and the opportunity to pick up additional PRN shifts as needed. Coverage shifts may occur anywhere within the 8:00 AM to 8:00 PM operating window, and candidates must be available across that full range. Travel to other company locations is not expected and would occur only on a rare, voluntary basis.
Requirements
- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
- Compassionate and empathetic demeanor with clients.
- Knowledge of HIPAA regulations and confidentiality standards.
- Ability to work well in a team and contribute to a positive office environment.
- Availability to work one shift each week, including rotating Saturdays, and to pick up additional PRN shifts within the 8:00 AM to 8:00 PM coverage window.
Nice To Haves
- College degree.
- Familiarity with Electronic Health Records (EHR) systems.
Responsibilities
- Greet clients and visitors warmly and professionally.
- Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
- Schedule and confirm client appointments.
- Maintain a clean and welcoming reception area.
- Manage client intake forms and ensure documentation is completed accurately.
- Process new client registrations and enter data into the Electronic Health Record (EHR) system.
- Handle client payments, insurance verification, and co-payments.
- Help manage client and visitor flow to minimize wait times.
- Communicate with clinical staff to support timely client services.
- Maintain confidentiality and comply with HIPAA regulations in all interactions.
- Perform other administrative duties as needed to support agency operations.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
