Front Desk Jobs

About The Position

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.
• The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.

Responsibilities

• Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
• Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
• Clean and maintain the back of the house area.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Greet each guest you see with 'Good morning' or (afternoon, evening).
• Quickly respond to guest requests in a timely and friendly matter.
• Follow procedures for entering and leaving guest rooms.
• Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a 'lost and found' item with the date, where it was found, description of the item, and finders name.
• Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items.
• Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines.
• Operated linen feeder, and table linen ironing machines.
• Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor.

Benefits

• Accrued, paid time off
• Medical, dental, & vision insurance for eligible employees
• Eligible to participate in Company's 401(k) program with employer matching after 90 days
• Flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid life insurance for eligible employees
• Employee Paid Short- and Long-Term Disability
• Employee Assistance Program
• Hotel discount program