Front Desk Coordinator (St. James-Part Time)

US Physical Therapy•Town of Smithtown, NY

12d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is a multidisciplinary company providing physical, occupational, and speech therapy, massage, and acupuncture services. The Front Desk Coordinator is hired as a Clinic Support Associate and performs clinic support duties, including front desk operations and assisting clinicians with patient care. The role helps provide a smooth, welcoming experience for patients and supports clinic operations in a fast-paced environment. The schedule is Monday through Thursday, 4:00 p.m. to 8:00 p.m. This is a part-time role intended for long-term employment. The anticipated hourly pay range is $17–$20, with compensation based on relevant experience, knowledge, skills, other job-related qualifications, and geography.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, coworkers, and management and calmly resolve client concerns.
Ability to work effectively within a team.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients’ conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time-management and organizational skills.
Ability to work in a fast-paced environment, juggle and prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
Ability to assist or find appropriate assistance to accommodate disabled individuals seeking access to company services.
Ability to meet the physical requirements of the role, including regularly lifting or moving up to 40 pounds.

Nice To Haves

One year of medical office experience is preferred; familiarity with EMR systems is a plus.
One year of experience in a customer-service-oriented role is strongly preferred.

Responsibilities

Greet patients and visitors in person and by phone, answer or direct inquiries, and check patients in.
Provide customer service and schedule appointments accurately to support patient satisfaction, provider availability, and treatment-room utilization.
Monitor patient flow, promptly notify clinicians of arrivals, track service delivery against the schedule, and alert providers to delays.
Receive and process incoming faxes and maintain timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the Electronic Medical Record system.
Generate accurate reports, logs, and lists, including financial reconciliations and patient-retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in TheraOffice and obtain and verify demographic and insurance information.
Contact treating physicians for updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system accordingly.
Assist patients during therapy by applying heat packs and paraffin dips, helping patients into pools and onto equipment, monitoring exercise, and guiding prescribed routines.
Educate patients on equipment use and exercise techniques, prepare them for treatments, and provide comfort and reassurance.
Answer patient questions, address concerns, and alleviate fears with empathy and professionalism.
Protect confidential patient information in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment and perform light cleaning, laundry, treatment-table turnover, sanitizing, and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients onto equipment, and following protocols before patient arrival.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply levels, anticipate needs, place and expedite orders, and verify receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.