Part Time Front Desk Coordinator

Fresenius Medical Care•Florissant, MO

About The Position

The Front Desk Coordinator coordinates scheduling, pre-procedure communication, medical record documentation, EMR demographic data entry, payer requirements, and revenue-cycle activities. The position greets patients and visitors and answers a multi-line telephone and fax. It also supports admissions, insurance verification, patient records, and office materials handling in accordance with company policies and procedures.

Requirements

High school diploma or equivalent combination of education and experience.
1–2 years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module promptly and efficiently; ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and schedule additions in accordance with center scheduling parameters; print the daily patient schedule and pull patient charts.
Professionally greet patients and visitors and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering required information into the computer registration module.
Verify insurance and complete prior authorizations or other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure all necessary chart and admission-data signatures are obtained in accordance with company policies and procedures.
Accurately scan and file documents within 24 hours of a completed visit, including physician reports to referral sources.
Immediately communicate procedure or insurance changes identified during a patient visit to appropriate internal parties and the patient record.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical-record releases.
Provide information to parties involved in research or study projects concerning patient care and service utilization, in accordance with policy.
Oversee materials moving into and out of the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.