Part Time Front Desk Coordinator

Fresenius Medical Care•Florissant, MO

About The Position

The Front Desk Coordinator, also described as the Patient Services Coordinator, coordinates patient scheduling, pre-procedure communications, medical-record documents, electronic medical record demographic data entry, payer requirements, and revenue-cycle activities. The position greets patients and visitors and answers a multi-line telephone and fax. The coordinator manages scheduling and admissions, maintains confidential patient and financial records, completes registration and insurance verification processes, and supports accurate documentation and reporting. The role also coordinates medical-record handling and office materials, shipments, and deliveries. The position has no supervisory responsibilities.

Requirements

High school diploma or an equivalent combination of education and experience.
1–2 years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module in a timely and efficient manner.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and schedule additions according to center scheduling parameters.
Print the daily patient schedule and pull patient charts.
Greet patients and visitors professionally and obtain patient identification and insurance information to begin admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering information into the computer registration module.
Perform insurance verification and complete required prior authorization or other payer processes.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Communicate procedure or insurance changes identified during a patient visit to appropriate internal parties and document them in the patient record immediately.
Perform daily encounter checks to help ensure reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical-record releases.
Provide information to parties involved in research or study projects concerning patient care and service utilization, in accordance with policy.
Oversee materials entering and leaving the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.