Front Desk Coordinator (Holtsville-Part Time)

Metro Physical & Aquatic Therapy•Holtsville, NY

About The Position

Metro Physical & Aquatic Therapy is a multidisciplinary company providing physical, occupational, and speech therapy, massage, and acupuncture services. The company emphasizes investing in its people and creating a welcoming workplace and patient experience. The Front Desk Coordinator, described in the posting as a Clinic Support Associate, provides front desk and clinic support for patient care. The role manages reception and scheduling, supports clinicians and patients during therapy, maintains patient records and clinic supplies, and helps ensure an organized, safe, and welcoming clinic environment. The position is part-time and scheduled Monday through Thursday from 3:00 p.m. to 7:00 p.m. It is intended as a long-term opportunity.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and ability to interact professionally with customers, coworkers, and management while resolving client concerns calmly and effectively.
Ability to work effectively in a team environment.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time-management and organizational skills.
Ability to work in a fast-paced environment, prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
Physical ability to frequently walk, stand, sit, handle objects, reach, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
Ability to regularly lift and/or move up to 40 pounds; close vision, distance vision, and depth perception are also required.

Nice To Haves

One year of medical office experience is preferred.
Familiarity with EMR systems is a plus.
One year of experience in a customer service-oriented role is strongly preferred.

Responsibilities

Greet patients and visitors in person and by phone, answer or direct inquiries, and check in patients.
Provide customer service while scheduling appointments accurately and optimizing provider availability and treatment room utilization.
Maintain patient flow by notifying clinicians when patients arrive, monitoring the schedule, and alerting providers to delays.
Receive and process incoming faxes and maintain timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the Electronic Medical Record system.
Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians for updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system accordingly.
Assist patients during therapy by applying heat packs and paraffin dips, helping patients into pools and onto equipment, monitoring exercises, and guiding prescribed routines.
Educate patients on equipment use and exercise techniques, and prepare them for treatments with comfort, assistance, and reassurance.
Answer patient questions, address concerns, and alleviate fears empathetically and professionally.
Protect patient confidentiality and sensitive information in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment; perform light cleaning, laundry, treatment table turnover, sanitizing, and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients, and following protocols before patient arrival.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply levels, anticipate needs, place and expedite orders, and verify receipt of supplies.
Perform other duties and assignments as needed to support clinic operations and patient care.