Front Desk Coordinator (Holtsville-Part Time)

US Physical Therapy•Holtsville, NY

2d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate for an immediate, long-term role supporting clinic operations and patient care. The position combines front desk responsibilities with hands-on assistance to clinicians and patients, helping provide a smooth, welcoming experience. The schedule is Monday through Thursday, 3:00 p.m. to 7:00 p.m. The anticipated hourly pay range is $17–$20, based on relevant experience, knowledge, skills, other job-related qualifications, and geography.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, coworkers, and management while resolving concerns calmly and effectively.
Ability to work effectively within a team.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients’ conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time-management and organizational skills.
Ability to work in a fast-paced environment, prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
Ability to assist or find appropriate assistance to accommodate disabled individuals accessing company services.
Ability to meet the stated physical requirements, including regularly lifting and/or moving up to 40 pounds.

Nice To Haves

One year of medical office experience; familiarity with EMR systems is a plus.
One year of experience in a customer service-oriented role.

Responsibilities

Greet and welcome patients and visitors in person and by phone, answer or direct inquiries, and check in patients.
Provide customer service while scheduling appointments accurately and maximizing provider availability and treatment-room use.
Monitor patient flow, notify clinicians when patients arrive, and alert providers to delays.
Receive and process faxes, and enter patient information, treatment plans, and updates into the EMR.
Generate reports, logs, and lists, including financial reconciliations and patient-retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians to obtain updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system.
Assist patients during therapy, including applying heat packs, paraffin dips, helping patients into pools and onto equipment, monitoring exercise, and guiding prescribed routines.
Educate patients on equipment use and exercise techniques, prepare them for treatments, and provide reassurance and assistance.
Answer patient questions and concerns empathetically and professionally.
Maintain patient confidentiality in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment; perform laundry, treatment-table cleaning and sanitizing, and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients, and following protocols.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply inventory, anticipate needs, place and expedite orders, and verify received supplies.
Perform other duties and assignments as required to support clinic operations and patient care.