Front Desk Receptionist

Carlyle House, Inc.•Kettering, OH

22d

About The Position

The part-time concierge/receptionist enhances resident services by providing current information efficiently and in a timely manner. The role greets residents and visitors, answers telephone calls, responds to routine inquiries and emergencies, routes calls to the appropriate department, and performs related clerical duties. The position reports to the Business Office Manager or another assigned manager. The receptionist should be flexible and help cover extra shifts as needed as part of a team.

Requirements

High school diploma or equivalent.
Good physical and mental health.
Ability to move during work hours and to lift and/or carry 20 pounds.
Ability to work a flexible schedule and help cover extra shifts as needed.

Responsibilities

Greet residents and provide general assistance to visitors, prospective residents, and families.
Use proper telephone skills.
Monitor surveillance cameras, door alarms, life safety systems, and building alarms; investigate unusual activity to help ensure the safety of residents and property.
Maintain the visitor sign-in/sign-out book and guest-room reservation book, and complete maintenance-request work orders.
Complete the daily check-in procedure.
Maintain emergency contact information.
Inform the supervisor of resident issues or concerns.
Maintain the coffee, water, and snack station in the lobby.
Ensure the lobby has fresh flowers and is appropriately appointed.
Assist other departments with administrative functions.
Complete required daily shift tasks established by the community Executive Director, including rolling over the phones at a consistent time each day.
Attend required training, in-service sessions, and staff meetings.
Help maintain a safe working environment by preventing accidents, preserving equipment, and following safe work practices.
Maintain a positive and professional demeanor toward residents, visitors, families, and coworkers.
Adhere to all policies and procedures of The Carlyle House.
Perform other duties as assigned.