Front Desk Associate

Planet Fitness • Raymond, NH

23d • Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, while helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, maintaining a clean and safe club, and responding to member and facility concerns. Team members are expected to contribute to a welcoming, positive environment and follow health and safety policies.

Requirements

• Must be at least 18 years old.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Able to stand and move throughout the club continually during a shift.
• Able to communicate continually in person or by phone during a shift.
• Able to lift up to 75 pounds.
• Able to work around toxic chemicals during a shift.
• Able to perform frequent cleaning and sanitizing of equipment and facilities.
• Able to bend, twist, and move into different positions to complete tasks.
• Positive, upbeat, welcoming, and service-oriented approach.
• Punctual, reliable, and dependable.
• Communicates clearly, listens well, and responds with empathy and patience.
• Acts with integrity and treats others with respect.
• Works well as part of a team and is willing to support others.
• Learns quickly and applies learning from online and hands-on training.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with check-in questions or concerns.
• Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phone calls courteously and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, and assess prospective members’ needs.
• Execute retail transactions accurately and work toward sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
• Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Some listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed