Front Desk Jobs

About The Position

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal, sales, and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, meet deadlines, and notify others when assistance is needed.
• Ability to function well in a high-paced environment.
• Proficient with Google or Microsoft Office Suite or related software.
• Basic to advanced computer skills including demonstrated ability to learn new programs.
• Ability to operate a company or personal vehicle for errands or training.
• Must be at least 18 years of age.
• Must have a valid driver’s license and have the ability to pass an MVR and background check.
• High school diploma or equivalent.
• At least one year of relevant work experience.
• Previous experience using a personal computer including data entry, accessing data, or other relevant experience.

Responsibilities

• Answer and route telephone calls professionally; gather relevant information to direct inquiries appropriately; take accurate messages.
• Greet clients courteously and direct them to the appropriate individual or department.
• Ensure the front office area is clean, organized, and welcoming at the start of each day.
• Accept earnest money and provide accurate receipts; deposit funds per company policy.
• Open and process new title orders by inputting data into the production system.
• Verify order information including legal descriptions, addresses, and buyer/seller data; obtain clarification from coworkers as needed.
• Ensure accurate and timely delivery of title orders.
• Research, create, and deliver property profile information such as chain of title, tax statements, assessments, plat maps, demographics, legal descriptions, and parcel numbers.
• Proofread documents for accuracy and completeness; identify and correct errors or omissions.
• Research and record documents; manage the recording process efficiently.
• Perform clerical tasks for all departments including mail handling, filing, ordering supplies, typing documents, making copies, scanning, and other administrative duties as needed.
• Deliver documents to clients, banks, courthouses, or other locations as required.
• Respond to customer inquiries and resolve issues related to title clearance.
• Interpret and explain sections of the title report to customers.
• Verify legal descriptions (metes and bounds / lot and block) by researching property, address, and ownership; may revise maps and plats to ensure accurate property identification.
• Communicate effectively and professionally with company employees and customers by phone, in person, or through correspondence.
• Support corporate core values, purpose, goals, and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Adhere to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
• Other job duties as required.