Front Desk Specialist (Sales Gallery) - Miami South Beach

Marriott Vacations Worldwide•Miami, FL

About The Position

The Front Desk Specialist supports the sales gallery by welcoming guests and Owners, assisting with sales presentation arrivals and general information requests, and helping create memorable vacation experiences. The role provides attentive guest service, offers refreshments while guests wait, and supports sales presentation and volume production goals. It also promotes the company’s brand image and prepares, logs, and expedites gifts for site marketing programs. The position requires professional, prompt interactions with guests and colleagues, attention to guest needs, contribution to team goals, and compliance with company policies and safety procedures. Candidates should be motivated, enjoy interacting with guests in person or by phone, and be available for a flexible schedule that includes weekends and holidays. The position may require background and drug screening in accordance with state and local requirements. Physical activities include reaching overhead and below the knees, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods.

Requirements

  • Highly motivated.
  • Sales or customer service experience.
  • Enjoy interacting with guests in person or by phone.
  • Available to work a flexible schedule that includes weekends and holidays.
  • Ability to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
  • Ability to stand, sit, or walk for an extended period of time.
  • May be required to undergo background and drug screening in accordance with state and local requirements.

Nice To Haves

  • Sales experience preferred.

Responsibilities

  • Meet and greet guests arriving for scheduled sales presentations or visiting the sales gallery for general information.
  • Ensure guests are comfortable and offer refreshments while they wait for sales presentations.
  • Provide a high level of service to support budgeted sales presentation and volume production goals.
  • Promote awareness of the brand image internally and externally.
  • Create, log, and expedite gifts for site marketing programs.
  • Welcome guests, anticipate their needs, and address those needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Follow company policies and safety procedures.

Benefits

  • Medical, dental, and vision opportunities
  • 401(k) opportunities
  • Travel discounts
  • Credit union membership
  • Tuition reimbursement
  • Professional counseling and family support
  • Growth and development opportunities
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