Overnight Front Desk Supervisor
About The Position
The Overnight Front Desk Supervisor is an essential member of the Rooms division team at Four Seasons Hotel Chicago, dedicated to providing exceptional quality and service to guests. This role supervises the overnight Front Desk shift, welcomes and registers hotel guests, explains accommodations, and establishes credit or payment methods. The supervisor works closely with staff across departments to ensure standards are met and responds to a wide variety of guest requests by assessing needs and adding recommendations and personal touches while complying with Four Seasons policies. The position requires attention to detail, a strong work ethic, the ability to multitask and prioritize, comfort with electronic systems, and a willingness to take assignments as needed to promote teamwork. Flexibility to work early mornings, evenings, weekends, and holidays is required.
Requirements
- Two years of luxury hotel experience.
- Strong supervisory skills, including decision making, communication, deductive reasoning, and problem solving.
- Exceptional communication skills and command of the English language.
- Strong customer service, multitasking, and communication skills.
- Comfort with electronic systems.
- Flexibility to work early mornings, evenings, weekends, and holidays.
- Valid U.S. work authorization.
Nice To Haves
- Additional language skills.
- Completion of post-secondary education in Hospitality or a related field.
- Knowledge of the Opera Property Management System.
- Responsiveness to constructive feedback from hotel leadership.
Responsibilities
- Supervise the overnight shift at the Front Desk.
- Welcome and register hotel guests, explain accommodations, and establish credit or method of payment.
- Work closely with staff from all departments to ensure standards are being met.
- Respond to guest requests by accurately assessing needs and requests and providing recommendations and personal touches to maximize guest satisfaction while complying with Four Seasons policies.
Benefits
- Comprehensive learning and development programs.
- Medical, dental, and vision benefits.
- Retirement plan and 401(k) with employer matching.
- Paid time off and holiday pay.
- Employee engagement and recognition events.
- Exclusive discount and travel programs with Four Seasons.
- Complimentary dry cleaning for employee uniforms.
- Employee meals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
