Overnight Front Desk Supervisor
About The Position
The Overnight Front Desk Supervisor supports the guest experience at Four Seasons Hotel Denver by overseeing and coordinating aspects of guests’ stays, anticipating needs before arrival, and providing warm, personalized service. The role works with VIP and GEM guests, coordinates with hotel departments, and helps deliver memorable, seamless experiences while supporting guest satisfaction and brand loyalty. The position also assists with guest recognition initiatives, evaluates guest interactions and feedback for improvement opportunities, and resolves problems professionally. The hotel operates 24 hours a day, 365 days a year, so the role requires flexibility to work mornings, evenings, weekends, and holidays.
Requirements
- Minimum 2 years of luxury hotel experience in Front Desk, Guest Experience, or Concierge.
- Experience using Opera.
- Skilled in active listening and problem solving.
- Flexibility to work mornings, evenings, weekends, and holidays.
Nice To Haves
- Concierge and PBX experience is highly preferred.
Responsibilities
- Develop and maintain relationships with GEM and VIP guests, recording and delivering their preferences and arranging personalized services.
- Assist with VIP guest reservations, room assignments, and check-in.
- Respond promptly and professionally to VIP inquiries, concerns, and feedback, including concierge and transportation requests.
- Coordinate with departments to create memorable experiences for guests celebrating special occasions.
- Coordinate meet-and-greet arrangements for VIP arrivals.
- Assist GEM with guest recognition initiatives, including pre-arrival communications, handwritten welcome notes, personalized amenities, mid-stay checks, and post-departure communications.
- Collaborate with hotel departments to support a seamless guest experience across touchpoints.
- Resolve problems and challenging situations with poise and tact, using a solution-oriented approach focused on guest satisfaction.
- Assist GEM with evaluating guest interactions and feedback to identify trends and areas for improvement.
Benefits
- Medical, dental, and vision insurance
- Paid Time Off and Vacation Pay
- 401k participation with company matching program
- Complimentary stays at Four Seasons worldwide, subject to availability
- Discounted RTD Flex Pass
- Complimentary shift meal prepared by the culinary team
- Complimentary cleaning of employee uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
