Front Desk Receptionist

Retina Consultants Of Carolina PA • Spartanburg, SC

5d

About The Position

We are looking for an experienced front desk receptionist who can learn new processes and workflows quickly. The candidate must be able to think independently and show good judgement to ensure patient satisfaction and high-quality care. This position reports directly to the Front Office Manager.

This position will be primarily in the Spartanburg office, with some travel to other office locations. The receptionist is responsible for checking patients in and out, answering phones, scheduling appointments, collecting copays, deductibles, coinsurance, and patient balances, and performing other duties as assigned by the manager. Duties and responsibilities may be added, deleted, or changed at any time at management's discretion.

Requirements

• Experience as a front desk receptionist.
• Ability to learn new processes and workflows quickly.
• Ability to think independently and exercise good judgment.
• Accuracy, thoroughness, and understanding of office policies.
• Ability to work independently and collaboratively.
• Skills operating computers, EMR software, word processing software, and copier machines.
• Ability to multitask and work at a fast pace.
• Ability to travel up to 5–10% per month within the Upstate as coverage needs arise.
• Ability to stand, reach, bend, and squat if necessary.
• Ability to communicate professionally with patients and staff verbally, by telephone, and through email.
• Ability to sit at a computer for extended periods and view and type computer data.

Nice To Haves

• Experience scheduling for multiple physicians.
• Insurance verification experience.
• Medical records experience.

Responsibilities

• Greet patients promptly and professionally.
• Register patients by gathering, verifying, and entering demographic and insurance information.
• Conduct insurance verifications.
• Obtain signed consents.
• Educate patients on and collect copays, deductibles, coinsurance, and patient balances.
• Prepare the day sheet, issue proper receipts, and balance the cash drawer each day.
• Handle telephone receptionist responsibilities as needed.
• Assist other front desk staff as needed.
• Respond to routine requests for information.
• Maintain patient confidentiality and communicate procedural changes and concerns to management.
• Participate in professional development to remain current on insurance coverages and regulations.
• Cooperate and communicate with staff members and physicians about patient matters.
• Contact patients who miss appointments to reschedule.
• Oversee the assigned physician schedule, if applicable.
• Manage the assigned physician scheduling queue.

Benefits

• Health insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) plan
• Long-term care insurance
• Educational benefits
• Uniform stipends
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed