Front Desk Associate

Planet Fitness • Albuquerque, NM

6d • Onsite

About The Position

Planet Fitness is seeking friendly and courteous Front Desk Associates to deliver first-rate service and foster positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming and professional demeanor in a fast-paced retail environment.

This position is part-time and based at the South Coors location in Albuquerque, New Mexico. The schedule is rotating, with weekday and/or weekend hours depending on club needs. Initial training hours may vary, as may hours when facility needs change. Applicants should discuss availability with the Hiring Manager or note it on their application; open or flexible availability is a plus.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members on arrival and acknowledge their departure in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service by answering calls promptly and knowledgeably and ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness, which may occupy up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED