Front Desk Associate

Planet Fitness • Hixon, TN

6d • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and foster positive customer satisfaction and loyalty while promoting the mission, vision, and values of Ignite Fitness Holdings-Planet Fitness. The role requires balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment. The associate may spend up to 50% of a shift maintaining club cleanliness. The position is part-time and located in Hixson, Tennessee. Work hours depend on club needs and availability, with weekday and/or weekend hours possible; initial training hours and schedules may vary.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Comfort with a flexible rotating schedule and open or flexible availability.

Responsibilities

• Welcome members on arrival and bid them farewell when they leave in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and create a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and clearly explain business procedures and policies.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage for eligible full-time positions.
• Paid time off for eligible full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED