Front Desk Manager $45,000.00 Salaried

Kingsmill Resort • Williamsburg, VA

6d • $45,000 - $45,000

About The Position

The Front Desk Manager assists in leading the Front Office team, including front desk agents and bell service staff. The role helps manage staff scheduling, training, and development, and meets regularly with front office leadership to discuss trends, improvement opportunities, and upcoming changes. The manager responds to guest reviews to identify recurring issues and improve operations, and serves as Manager on Duty to address guest concerns and opportunities while on shift.

The position also attends weekly Resume Meetings to prepare for incoming groups and ensure contracted client needs are executed and communicated to front office staff. In coordination with the accounting team, the manager checks the Guest Ledger daily to help ensure accounts receivable from previous guests are collected. The position is salaried at $45,000.

Requirements

• High school diploma or equivalent.
• Bachelor’s or Associate’s degree in Hospitality or a relevant field, or 3 years of experience in hotel operations.
• At least 1 year of experience in guest services or front desk operations, preferably in a leadership role.
• Valid driver’s license.
• Strong leadership, communication, and conflict-resolution skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure.
• Ability to lift, push, and pull a minimum of 25 pounds.
• Ability to stand and/or walk for an extended period of time.
• Flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Experience with Opera Cloud, Amadeus Service Optimization, and Medallia.

Responsibilities

• Assist in leading front desk agents and bell service staff.
• Help manage scheduling, training, and development of department staff.
• Meet with front office leadership to discuss current trends, improvement opportunities, and upcoming changes.
• Respond to guest reviews and use them to identify recurring issues and improve operations.
• Act as Manager on Duty and take point on guest concerns, issues, and opportunities while on shift.
• Attend weekly Resume Meetings to prepare for incoming groups and ensure contracted client needs are executed and shared with front office staff.
• Work with the accounting team to check the Guest Ledger daily and ensure possible accounts receivable from previous guests are collected.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED