Front Desk Manager $45,000.00 Salaried

Kingsmill Resort • Williamsburg, VA

4d

About The Position

The Front Desk Manager assists in leading the hotel’s Front Office team, including front desk agents and bell service staff. The role supports staff scheduling, training, and development and works with front office leadership to discuss trends, improvement opportunities, and upcoming changes. The manager responds to guest reviews and uses feedback to identify recurring issues and improve operations. While on shift, the manager acts as Manager on Duty, addressing guest concerns and resolving issues. The role also coordinates preparations for incoming groups and works with accounting to review the Guest Ledger and collect outstanding receivables from previous guests.

Requirements

• High school diploma or equivalent.
• Bachelor’s or Associate’s degree in Hospitality or a relevant field, or 3 years of experience in hotel operations.
• At least 1 year of experience in guest services or front desk operations, preferably in a leadership role.
• Valid driver’s license.
• Strong leadership, communication, and conflict-resolution skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand and/or walk for an extended period.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Experience with Opera Cloud, Amadeus Service Optimization, and Medallia.

Responsibilities

• Assist in leading front desk agents and bell service staff.
• Help manage department scheduling, training, and staff development.
• Meet regularly with front office leadership to discuss trends, improvement opportunities, and upcoming changes.
• Respond to guest reviews and identify recurring issues to improve operations.
• Act as Manager on Duty and address guest concerns and issues while on shift.
• Attend weekly Resume Meetings to prepare for incoming groups and ensure contracted client needs are executed and communicated to front office staff.
• Work with the accounting team to check the Guest Ledger daily and ensure outstanding receivables from previous guests are collected.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED