Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye in a confident, professional, and friendly manner.
• Anticipate and promptly respond to members’ needs.
• Answer telephone calls promptly and knowledgeably, providing complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Provide prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and clearly explain business procedures and policies.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward medical, dental, vision, LTD, STD, and illness benefits for full-time positions.
• Paid time off for full-time positions.
• Free Black Card membership and exercise incentives.