Front Desk Agent

Hyatt Vacation Ownership•Town and Country, WA

12d

About The Position

The Front Desk Agent, described in the posting as a Guest Services Agent, assists Hyatt Vacation Club Owners and guests with a welcoming and memorable vacation experience. The role checks guests into their villas and explains property amenities, services, operating hours, local points of interest, activities, and room features. It responds to guest questions and requests, coordinates with other departments to address concerns, and follows up to confirm issues are resolved to guests’ satisfaction. The agent also answers and routes telephone calls and may assist with bellman and runner duties depending on the property or location. Duties may vary by property, team size, or facility. The position is full-time, pays $24.00 per hour, and requires availability for various shifts, weekends, and holidays.

Requirements

Available to work various shifts, holidays, and both weekend days.
Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Able to stand, sit, or walk for an extended period of time.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to complete background and drug screening, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, and local areas of interest and activities.
Listen and respond positively to guest questions, concerns, and requests, and contact other departments to help resolve guest issues.
Identify and explain room features, including use of the room key and locations of ice and vending areas.
Follow up with Owners and guests to ensure requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate and address their needs, interact professionally and promptly with colleagues and guests, and contribute to team goals.
Follow company policies and safety procedures.