Front Desk Associate

Planet Fitness • New Milford, CT

14d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and foster positive member satisfaction and loyalty while promoting the company’s mission, vision, and values. The role involves balancing multiple tasks while maintaining a professional, helpful demeanor in a fast-paced retail environment. Associates welcome and assist members, handle phone calls and payments, address customer concerns, communicate promotions, and help maintain club cleanliness, which may occupy up to 50% of a shift. This is a part-time position in New Milford, Connecticut, with a rotating schedule based on club needs. Initial training hours may vary. Applicants should discuss their availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic and decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Open or flexible availability is a plus.
• Customer service experience in the fitness industry is preferred.

Responsibilities

• Welcome and greet members upon arrival and departure in a confident, professional, and friendly manner.
• Anticipate and promptly respond to members’ needs.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED